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‎02-11-2021 03:33 AM
Hi,
I have a 'attachment' type variable in my record producer which i have made mandatory. When the user uploads any attachment, i want the attachment to get saved in the record created. But instead, it is hiding it.
I can see the entry created in sys_attachment but under table name field, a prefix ZZ_YY is getting added which is making the attachment hidden.
Please find the field below -
Record in sys_attachment -
Can anyone help me get this attachment added in the record as it happens when add any attachment from here -
Solved! Go to Solution.
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‎02-11-2021 06:05 AM
This worked well for me
1) I created Async After Insert BR on the target table
2) Script as this
a) Remove the ZZ_YY
b) Then use the Copy Attachment
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var gr = new GlideRecord("sys_attachment");
gr.addQuery("table_name", "ZZ_YY" + current.getTableName());
gr.addQuery("table_sys_id", current.sys_id);
gr.query();
if (gr.next()) {
gr.table_name = current.getTableName();
gr.update();
new global.VariableUtil().copy(gr.sys_id, current.getTableName(), current.sys_id);
}
})(current, previous);
Output:
1) The file added to the record
2) The file present on the attachment variable
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-11-2021 03:39 AM
refer these link(s)
Attachment Variable & Making Attachment Mandatory In Catalog Items With Zero Code [PARIS]
Copy attachment added via service catalog variable
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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‎02-11-2021 03:45 AM
That was helpful but i still did not get to know what to do if I want to show on the header of the record?
Is it possible? and if its not, what is the other way i can do it?
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‎02-11-2021 03:59 AM
Hi,
Are you referring to showing the attachment on the ticket page?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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‎02-11-2021 04:02 AM
I am referring to showing it on the target record created, in the native view as it happens normally.