MRVS selections work with Cat Item, but not from Order Guide that has same Cat Item linked

[S Diener]

I have a Catalog Item that contains a MRVS.

If I open that Cat Item in the Portal, populate the fields and select values for the MRVS and then submit, the produced RITM shows all fields populated as expected in the Variables Formatter including the MRVS field and selections.

All good so far.

I have an Order Guide, which has the same above Cat Item linked to it in a Rule base.  Only common fields are mapped (such as opened_by, required_by etc.).  The item specific fields, such as the MRVS are not on the Order Guide, but are presented as fields to fill out when using the Order Guide in the portal.  After submit of the order guide, I locate the RITM created that is associated with the Cat Item in question and the Variables Formatter has most fields populated as expected, but any MRVS fields are blank (present "No Data").

I have tried adding the MRVS to the Order guide.  I have Cascade variables set to true.

I note you cannot specifically map the MRVS on the cat item to the MRVS on the order guide (the tool that is used to select source/destination fields does not present MRVS fields on the Cat Item).  Just assuming that the "Cascade Variables" thing will do its job does not work either.

Surely I am not the first to encounter this issue?

[Vishal Birajdar]

Hi @S Diener 

Is it possible to provide screenshot please ?

[S Diener]

There will be many screen shots.  I will try to post them up a bit later.  Some investigation:

For the cat item submitted on its own, the MRVS selections can be seen in the sc_multi_row_question_answer table.

For the order guide, when submitted there are no entries being created in the sc_multi_row_question_answer table.  So in theory, I just need to find which mechanism(s) are the ones responsible for doing so and find out why they will not work with the data submitted when using the order guide.  At this stage though, that seems like it might be a bug to be reported to HI Support.

[Vishal Birajdar]

Hi @S Diener 

Got your point , I have checked in my PDI & for me MRVS is populating data if it submitted through Order guide as well.