MS Teams Integration - Want to send Change Request Approve/Reject link to Channel

[NehaSNOW]

Hi Team,

I want to send the Approve/Reject link/option to MS Teams Channel from ServiceNow for Change Request. Is it possible?

Please suggest.

Thanks,

Neha

[Shashank_Jain]

Hello @NehaSNOW ,

We can achieve this – it is possible to send approval or rejection updates for a specific change directly to a Microsoft Teams channel.

I have implemented a similar integration in my project, although the requirement was slightly different.

For Microsoft Teams Integration in ServiceNow:

1. Create a Teams channel.

2. Add the "Incoming Webhook" app to the channel.

3. Copy the Webhook URL – this is important.

4. Ensure the Microsoft Teams Spoke is installed in your ServiceNow instance.

5. Create a Flow using the Flow Designer.

6. Add a Trigger as per your requirement.

7. Include the relevant Microsoft Teams action (in this case, we use "Post Change Details").

You can refer to this YouTube video for a detailed walkthrough on integrating Microsoft Teams with ServiceNow: https://www.youtube.com/watch?v=lKvPCYPjcA0

The most important part of this setup is the Flow, which should be designed according to your business requirements — i.e., when you want to trigger the message and what content should be posted.

I've also attached a screenshot showing what I tried on my PDI for your reference.

If this helps, please consider marking my answer as helpful – it motivates me to stay active in the community and also helps others find relevant solutions more easily. 😊

Thank you!

[NehaSNOW]

Hi @Shashank_Jain ,

Thanks for your response. But my Client didn't get agree for Webhook configuration.

Thanks,

Nhea

[Shashank_Jain]

@NehaSNOW , that's ok!
Can you please mark the response as helpful/accepted so that it help future readers. That will be much appreciated.

[NehaSNOW]

@Shashank_Jain But I haven't tried your solution.