MS teams Integration with Change Management and MIM

[Shashank Saxen2]

Hi All,

I have a requirement to integrate MS teams with ServiceNow.

1. The requirement is to send a chat message to CAB group in MS Teams when a new emergency change is created.
2. MS teams integration for Major Incident Workbench to initiate conference call.

I have already installed plugins for MS teams integration with Virtual Agent.

Need to find if any other steps required for above integrations with MIM and Change management.

[Julie_T]

Did you find anything out about this? When I look the information I find is very specific to case.