Multiple attachments getting updated from ServiceNow to JIRA

[Koyel Guha]

Hi , 

I am facing issue while updating the attachment from ServiceNow to JIRA. When I am updating an attachment, it is adding duplicate attachments continuously in JIRA. but the comment is updated with the latest one as I have used look up latest comment update. 

Could you please me to get this fixed so that only the recent attachment gets updated in JIRA.

Any help is appreciated.

Many Thanks. 

[t_sadahisa]

Hello @Koyel Guha 

I'm not sure, but if you attach something, all the files you attached today may be sent to JIRA again.

The easiest way to avoid this issue is to send only the latest files, but if you attach multiple files at once, it won't work properly.

If there is a way to attach multiple files, I think it would be better to limit the action to attaching them one by one from ServiceNow or to check the attached files in JIRA and synchronize them.

Thanks.

[Koyel Guha]

Hi,

When I am updating one file to the ticket, it is attaching the existing one while creation of ticket multiple times in JIRA. It is not attaching the updated one in JIRA. 

thanks.

[t_sadahisa]

Can you tell me the trigger conditions for the flow?

I tried adding an attachment to an incident in my PDI, but it seemed that the flow was not working in the incident table.

[Koyel Guha]

Hi,

Update Incident is the trigger. Creation flow is working fine. but when I am updating the attachment, it is creating multiple attachments including the existing old one. 

Thanks.