Multiple email notification

[Vengeful]

I created a catalog where once submit a request a notification will be sent to a specific persons. 

However, as I run a test and check email logs, I saw 3 email notification sent. See attached file.

[Community Alums]

Hi @Vengeful ,

 Can you share some screenshots here with your "When to run" and "Who will receive" section please.

[Vengeful]

Hello @Community Alums 
When to send


Who will receive

[Nitin Panchal]

Hello @Vengeful   

There could be multiple reason why duplicate notifications has been send.
First of all in the email log are you seeing all three email status as ‘sent’? if yes , then check following. 

1 - Check the email notification condition and see if there is duplicate email notifications configured with the same condition and same table. 

2- If email notification is configured for table record inserted / updated then check your record if it has been updated multiple times.  This might be helpful for troubleshoot. (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863677)

3- Validate your request and requested item workflow and see if there is any email notifications sent on those workflows/ flows

Thank you, 

Nitin

[Community Alums]

Hi @Vengeful ,

Thanks for the screenshots!!

Does each recipeint has received 3 emails?

can you check that.