User Activity

Simple Javascript | Array .map(); method

01-02-2020
Hi there, In this article I will describe the use case of map Javascript function and how it can be used in ServiceNow. For example you have a JSON array of employee data and at the end result you only need array collection of employeeId. There are t...

Reporting: RITM variable and task sla

07-28-2019
Hello,  I am trying to build a report based on RITM and Task SLA and to build that I am using OOB database view sc_req_item_sla. In the report I need columns as catalog item variables and Task SLAs (Has breached, Business Elapsed Time, Actual Elapsed...

Configuration item dynamic filter

03-17-2019
Configuration item field is frequently used field around all ITSM module. Now what if organization has millions of records in CMDB ? Would you let your user select configuration item field through reference field and let them wait for few minutes to ...