Multiple Error Message for Mandatory field

Mahendra RC · ‎03-18-2018

Hi All,

I have a mandatory field on my form and when I try to create/update a record without filling the data for Mandatory field I am getting error message, which is good. But the issue over here is that the error message is displayed on the screen Multiple times if I click on submit/update button multiple time without filling the data for Mandatory field as shown in below screenshot:

I have clicked twice on 'update' button without filling the mandatory field and hence the error is displayed twice. I want this error message to be displayed only once even if i click on update button multiple times. Can anyone please tell me how can I achieve this OR else can anyone help me to know where can I find the code that is displaying this error message(this will also be helpful).

Thanks & regards,

Mahendra Choudhary

Mahendra RC · ‎04-02-2018

Hi All,

Thanks for you reply, the response from Nikhil was helpful, but still I wasn't able to achieve what I was looking for. Thanks for the link it didn't solved my issue, but gave me a hint. Below is my solution, by which I was able to achieve this:

There is much to explain about this issue, but could not write every thing over here.

field Name : Title (this was the field for which I was getting this issue. This field is mandatory in Dictionary)

In 'Save' button UI Action:

I have made the title field non-mandatory only if it is empty as follow:

if(!g_form.getValue('u_title'))

g_form.setMandatory('u_title', false);

in onSubmit Client script :

I have made the title field mandatory as follow: (if you don't do this then title field will be shown as non-mandatory)

g_form.setMandatory('title', true);

So now I am able to get my customized error message below the field by using 'g_form.showFieldMsg' instead of the ServiceNow default for field that is mandatory in dictionary. But now I was getting the message multiple times below title field if I click on submit button on form without filling the data, so below is the solution to fix this issue as well:

in onSubmit Client script:

I have hidden the previous message shown below the field and show new message as follow:

if(!g_form.getValue('title')) {
g_form.hideFieldMsg("title");
g_form.showFieldMsg("title", "Please enter the title for Alert", "error");

}

This resolved my issue. posting this solution here so that it may be helpful to someone else.

Thanks,

Mahendra

View solution in original post

Upender Kumar · ‎03-18-2018

Hi,

Have you applied this through your own client script validation.

Thanks

Mahendra RC · ‎03-18-2018

Hi Upender,

No, this is getting display somewhere from Servicenow inbuild scripts, tried to find the script for this. but I was not able to find the script which is displaying this message.

Thanks

Mohammed_Iqbal · ‎03-18-2018

Hello mahi9315,

This is not a service now issue check your script once may be it create loop.

please show me your script.

Thanks,

Mohammed Iqbal

Upender Kumar · ‎03-18-2018

Hi,

I have checked in developer instance. Whenever you press button message count increase.

Thanks