Multiple Error Message for Mandatory field

Mahendra RC · ‎03-18-2018

Hi All,

I have a mandatory field on my form and when I try to create/update a record without filling the data for Mandatory field I am getting error message, which is good. But the issue over here is that the error message is displayed on the screen Multiple times if I click on submit/update button multiple time without filling the data for Mandatory field as shown in below screenshot:

I have clicked twice on 'update' button without filling the mandatory field and hence the error is displayed twice. I want this error message to be displayed only once even if i click on update button multiple times. Can anyone please tell me how can I achieve this OR else can anyone help me to know where can I find the code that is displaying this error message(this will also be helpful).

Thanks & regards,

Mahendra Choudhary

Mahendra RC · ‎04-02-2018

Hi All,

Thanks for you reply, the response from Nikhil was helpful, but still I wasn't able to achieve what I was looking for. Thanks for the link it didn't solved my issue, but gave me a hint. Below is my solution, by which I was able to achieve this:

There is much to explain about this issue, but could not write every thing over here.

field Name : Title (this was the field for which I was getting this issue. This field is mandatory in Dictionary)

In 'Save' button UI Action:

I have made the title field non-mandatory only if it is empty as follow:

if(!g_form.getValue('u_title'))

g_form.setMandatory('u_title', false);

in onSubmit Client script :

I have made the title field mandatory as follow: (if you don't do this then title field will be shown as non-mandatory)

g_form.setMandatory('title', true);

So now I am able to get my customized error message below the field by using 'g_form.showFieldMsg' instead of the ServiceNow default for field that is mandatory in dictionary. But now I was getting the message multiple times below title field if I click on submit button on form without filling the data, so below is the solution to fix this issue as well:

in onSubmit Client script:

I have hidden the previous message shown below the field and show new message as follow:

if(!g_form.getValue('title')) {
g_form.hideFieldMsg("title");
g_form.showFieldMsg("title", "Please enter the title for Alert", "error");

}

This resolved my issue. posting this solution here so that it may be helpful to someone else.

Thanks,

Mahendra

View solution in original post

Mohammed_Iqbal · ‎03-18-2018

Hello Upender Kumar,

I have face this issue when i was working on my project. that time my script goes in loop that's why its generating two message.

may be your correct.

Thanks,

Mohammed Iqbal

Nikhil Dixit · ‎03-18-2018

Hi Mahi,

in html / js its done like this

document.getElementById("mytext").focus();

so if there is a variable, you'' have to find its atcual ID eg.IO:6868 (by clicking on view source page

or inspect element F11)

and use it

document.getElementById("IO:0989078904645645").focus();

but this'll not work in Portal..

.focus() method is not build on SN, due to some very good reason..

so I would suggest avoid using it and use the pop-up message

Still, in SN you can use the in- build method showFieldMsg

you may try the below code too..

document.getElementById('sys_original.incident.number').focus();

Please look into relevant details using following link.

https://community.servicenow.com/community?id=community_question&sys_id=25e15faddbdcdbc01dcaf3231f961926

I believe it will help you, please mark this post correct and helpful.

Thanks,

Nikhil Dixit

Upender Kumar · ‎03-18-2018

Hi,

Yes, dear you are write this is issue with ServiceNow validation script.

It should first clear existing messages.

Thanks.

Nikhil Dixit · ‎03-18-2018

Hi Mahi,

in html / js its done like this

document.getElementById("mytext").focus();

so if theres a varible, you'' have to find its atcual ID eg.IO:6868 (by clicking on view source page

or inspect element F11)

and use it

document.getElementById("IO:0989078904645645").focus();

but this'll not work in Portal..

.focus() method is not build on SN, due to some very good reason..

so I would suggest avoid using it and use the pop-up message

Still, in SN you can use the in- build method showFieldMsg

you may try the below code too..

document.getElementById('sys_original.incident.number').focus();

Please look into more relevant information by using following link.

I believe it will help you. Please mark this post correct and helpful.

Thanks,

Nikhil Dixit

Nikhil Dixit · ‎03-18-2018

I missed to mention link above.

Here it is...

https://community.servicenow.com/community?id=community_question&sys_id=25e15faddbdcdbc01dcaf3231f961926

Thanks,

Nikhil Dixit