Multiple Field Changes

[Liz Abraham]

Hello,

I have a requirement where I have 20 fields on a form and if I change the value of any of fields , I have to set a justification field to mandatory  and set it to focus and have the user provide a reason before saving the form. 

I used a business rule to check if the field changes and display a message but the mandatory or focus part i  can't do it in a BR. Any suggestions?

[Vishal Birajdar]

Hi @Liz Abraham 

Have you tried this KB article for focus ...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694100

**Note : The solution is not provided by ServiceNow 

You can use client ui policy like below :

Use OR conditions to validate 

& In script section write below code :

g_form.setMandatory('<Field Name>',true);
g_form.getControl('<Field name>').focus();

Here I tried for description field

[Liz Abraham]

Yes, I did,and didn't work.

[Dr Atul G- LNG]

Hi @Liz Abraham 

You can use UI policy. 

condition

field changes to ....

UI action

Make rest field mandatory.

[Markus Kraus]

UI Policy conditions do not support field changes… and for good reason:

This would also fundamentally break to concept of UI policies - how should mandatory and visible states be handled when a field changes? This would result in totally unclear states. It would also neglect the „Run if false“ idea…

[Liz Abraham]

Thanks everyone, for your feedback. I actually tried something and I am yet to fully  test it , but what i did was create a BR that checks to see if the field changes using the conditions and a script to just say that a justification is required. But i created another field that set the field Value to yes if any of the 20 fields change and then using that field, i created  a UI policy to check to see if that field value is yes to set the justification field to mandatory. 

Will have to test it , may not be the best approach.