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Multiple Field Changes

Liz Abraham
Tera Contributor

‎01-26-2024 01:17 PM

Hello,

 

I have a requirement where I have 20 fields on a form and if I change the value of any of fields , I have to set a justification field to mandatory  and set it to focus and have the user provide a reason before saving the form. 

 

I used a business rule to check if the field changes and display a message but the mandatory or focus part i  can't do it in a BR. Any suggestions?

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Markus Kraus
Kilo Sage
In response to Liz Abraham

‎01-28-2024 12:34 PM

Glad you found a solution, but how does it handle when you simply do an "update" on the record? You can update any field and not specify a justification then...

 

Have you tried this client side solution as well?
https://www.servicenow.com/community/developer-forum/multiple-field-changes/m-p/2806422/highlight/tr...

This is a rather common problem so I'd like to find a good solution for this problem 🙂

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