Multiple problem tickets for an incident

[Siddhartha]

Hi ServiceNow Folks,

Here is the requirement :

Once the major incident is resolved, one problem ticket created.

if incident re-opens(back to in-progress state) then again resolved, another problem ticket created.

So, how to restrict that for one incident, only one problem ticket should be created, no matter how many times it re-opens.

Thanks,

[suvro · Accepted solution]

So there is a field called problem where the reference to the problem ticket resides right. 

In the business rule which creates a Problem, put an additional filter that Problem field is not empty