Multiple selection in Catalog Item variable (Maintain Item)

[aparnaravi]

Title: Multiple selection in Catalog Item variable (Maintain Item)

Hi Team,

I am working on a Catalog Item in ServiceNow and I need a variable where the user can select multiple options from a list of predefined values.

Currently, I created the variable with the type “Multiple Choice”, but it only allows selecting one option at a time. My requirement is to allow the user to select more than one option from the available choices.

I checked the available variable types, but I could not find a direct multi-select dropdown option.

Could someone please suggest:

1. The best variable type to allow multiple selections from predefined options?

2. Whether this can be achieved using List Collector, Checkboxes, or any other approach?

3. If there is any recommended best practice for this scenario?

Thank you in advance for your help.

[Shaik Dimple]

Hi @aparnaravi ,

If you need users to select multiple values, you’ll need to use a variable type that supports multi-selection.

• You can use a List Collector (if the values come from a table) or checkboxes if the options are fixed.
• With a List Collector, you can also use a reference qualifier to control and filter the available options.

Regards,

Dimple Shaik