multiple tickets in one record producer

[Vinya Jakkula]

Hi Team,

I have requirement like Iam creating hr case through record producer, but I need to create one more ticket with same values but different assignment group. Please suggest me.

[James-B]

You can also do something like this in your RP script:

// Create the additional record
var gr = new GlideRecord('incident'); // Example
gr.initialize();
gr.short_description = producer.short_description;
gr.description = producer.description;
gr.insert();

This may come with a minor issue in that it will only create the variable records for the initial record but this wont be a problem if you aren't using the variable editor formatter on your target record which I suspect you wont be. 

[James-B]

You could combine this with what SN_Learn said and do something like so:

current.assignment_group = "GroupSysID";

If(producer.catering_required == 'yes'){
   // Create the additional record
   var gr = new GlideRecord('incident'); // Example
   gr.initialize();
   gr.short_description = producer.short_description;
   gr.description = producer.description;
   gr.assignment_group = "GroupSysID2";
   gr.insert();
}