Multiple User Criteria - Calculated as OR or AND?

[tylerjones]

Hey everyone,

We created a record producer a while back and set it up so only certain customers could see it. After some time it was asked that our central support team be able to use this record producer as well so we added another User Criteria for our employees. It has been brought to our attention that our customers can no longer see the item in our service portal but our employees can.

My question is for Catalog Items / Record Producers, when multiple user criteria's are aligned in the "Available For" related list, are they calculated using an "AND" or "OR" statement.

"P10 - ColoCustomers"-- When only this item is added our customers can see the Record Producer, but our employees cannot. This UC checks our contracts table to determine if the company has our Colocation service.

"P10 - Employees" - When only this item is added our employees can see the Record Producer, but customers cannot. This UC checks the users company to see if the user is an employee.

When both User Criteria's are added only our Employees can see it.

[jcarpentier]

tylerjones: we are on the same — glide-istanbul-09-23-2016__patch6a-06-05-2017_06-14-2017_1356.zip

[tylerjones]

Finally received and update to this - HI is stating that the multiple user criteria's aligned with a record act as an AND condition. In other words, in order for the user to see it they must match all User Criteria's aligned. This seems counter intuitive to me but that's the official response..

[dvp]

In Jakarta its going by OR..

[Greg42]

That's so bad . I hope we will have an option to select the behaviour.

[randrews]

you may want to point them at their own wiki...

http://wiki.servicenow.com/index.php?title=User_Criteria#gsc.tab=0

You can apply several user criteria records to a single catalog item or category. In this situation, users need to match only one of these criteria records to have access.