My instance is showing as it is under hibernating duration everyday

sriteja · ‎03-24-2020

Hello,

https://dev62792.service-now.com.

The above link is my instance URL. There is Important data in this instance. it is under Hibernating period. But daily it is showing Remaining Inactivating days as 10 days. I am not able to open this instance. Please let me know is there any idea to fix this.

Ali Shaikh1 · ‎03-26-2020

Hi Sriteja,

Another common pattern is that people report having to wake up hibernating instances multiple times. If you wake it up and do not log in, it will go back to sleep in around 30 minutes. If you log in and then don't actually keep the session around for very long (log out in less than 15 minutes) it might also go back to sleep in around 30 minutes. If you are continuing to use it actively through the day, you should have around 6 hours of inactivity before hibernation begins. That should be more than enough for anyone using it on a normal workday. If you come back to it in your evening, it might require waking up again but in most cases a single waking should last through the entire day unless you do it early and then don't touch it all day.

It is also worth noting that developer instances are reclaimed based on developer activity, AKA script changes, configuration changes or anything that would show up in an update set. Hibernation is based on any activity in an interactive session. In other words, creating records or changing data does not reset your activity time for your 10 day timeout. It absolutely does reset your hibernation timer. Any activity through the web interface will keep the instance from hibernating.

Kindly mark the answer Correct and Helpful if this answers your question.

Thanks,

Ali.

View solution in original post

Ali Shaikh1 · ‎03-24-2020

Hi sriteja,

If you wake up the instance and do not log in, it will go back to sleep in around 30 minutes. If you log in and then don't actually keep the session around for very long (log out in less than 15 minutes) it might also go back to sleep in around 30 minutes. If you are continuing to use it actively throughout the day, you should have around 6 hours of inactivity before hibernation begins. If you come back to it in your evening, it might require waking up again but in most cases a single waking should last through the entire day unless you do it early and then don't touch it all day.

It is also worth noting that developer instances are reclaimed based on developer activity, script changes, configuration changes or anything that would show up in an update set. Hibernation is based on any activity in an interactive session. In other words, creating records or changing data does not reset your activity time for your 10 day timeout. It absolutely does reset your hibernation timer.

Kindly mark the answer Correct and Helpful if this answers your question.

Thanks,

Ali.

sriteja · ‎03-24-2020

Hi Ali Shaikh,

Than you for your response. Actually i am trying to login this instance from last few days. but daily it is showing as 10 days as remaining only. Am i not able to get that data from that instance now?

Ali Shaikh1 · ‎03-24-2020

Hi Sriteja,

Please upgrade your instance with orlando if you are using lower instance,

and try once i have tested with your instance please try it once on chrome browser incognito mode .

Kindly mark the answer Correct and Helpful if this answers your question.

Thanks,

Ali.

sriteja · ‎03-24-2020

Hi Ali Shaikh,

Thank you.

I have tried. But instance view is different actually. Can You once Look into the attachment.

At Right side corner of the image there is drop down option where i have selected Orlando version and again trying to login. but still it is showing the same page. Please help me int his.

Thank you,

A.M.Sriteja.