My instance is showing as it is under hibernating duration everyday

[sriteja]

Hello,

https://dev62792.service-now.com.

The above link is my instance URL. There is Important data in this instance. it is under Hibernating period. But daily it is showing Remaining Inactivating days as 10 days. I am not able to open this instance. Please let me know is there any idea to fix this. 

[sriteja]

Hi Ali Shaikh,

I got to know that the upgrade option is not enable and that remaining activity days is not changing, Daily it showing as 10 days only. 

I have attached the screenshot. Please look into that

Please let me know is there any way to get my data back.

[Ali Shaikh1]

Hi Sriteja,

Release instance will release the instance back into the pool of available instances. You would lose you instance and have to request another one.

Now only one way to do this.

Kindly mark the answer Correct and Helpful if this answers your question.

Thanks,

Ali.

[Ali Shaikh1 · Accepted solution]

Hi  Sriteja,

Another common pattern is that people report having to wake up hibernating instances multiple times. If you wake it up and do not log in, it will go back to sleep in around 30 minutes. If you log in and then don't actually keep the session around for very long (log out in less than 15 minutes) it might also go back to sleep in around 30 minutes. If you are continuing to use it actively through the day, you should have around 6 hours of inactivity before hibernation begins. That should be more than enough for anyone using it on a normal workday. If you come back to it in your evening, it might require waking up again but in most cases a single waking should last through the entire day unless you do it early and then don't touch it all day.

It is also worth noting that developer instances are reclaimed based on developer activity, AKA script changes, configuration changes or anything that would show up in an update set. Hibernation is based on any activity in an interactive session. In other words, creating records or changing data does not reset your activity time for your 10 day timeout. It absolutely does reset your hibernation timer. Any activity through the web interface will keep the instance from hibernating.

Kindly mark the answer Correct and Helpful if this answers your question.

Thanks,

Ali.

[Swadmin]

I am trying to wakeup my instance but nothing is happening. Below is my PDI Link.

https://dev107597.service-now.com/

[sriteja]

Hi Ali Shaikh,

Thank you.