My PDI is in suspended state

[sangoju]

My PDI is in suspended state.  Below is the message

dev149904.service-now.com is currently in a suspended state. Please reach out to your sales contact to re-enable your instance.

Could some one help bring it up.

[Mayur2109]

Hi @sangoju ,

Check the reply from ServiceNow employee on below post that will solve your doubts.

https://www.servicenow.com/community/instance-help-forum/instance-suspended/m-p/308753

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

[Dr Atul G- LNG]

Hi @sangoju 

Once a PDI is suspended there is no way to take it back and no support also available. Better take a new PDI and make a habit to take regular back up.

[Marcus Walbridg]

Did you perform any actions in your PDI to keep it active?  I know after a week, I think, they disable it and a new one must be requested.

[Dr Atul G- LNG]

Hi @Marcus Walbridg 

The recommendation is login at least every day and do some kind of configuration. May be a record or SLA/email or something.