My PDI is in suspended state

sangoju · ‎11-29-2023

My PDI is in suspended state. Below is the message

dev149904.service-now.com is currently in a suspended state. Please reach out to your sales contact to re-enable your instance.

Could some one help bring it up.

Mayur2109 · ‎11-29-2023

Hi @sangoju ,

Check the reply from ServiceNow employee on below post that will solve your doubts.

https://www.servicenow.com/community/instance-help-forum/instance-suspended/m-p/308753

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

Dr Atul G- LNG · ‎12-01-2023

Hi @sangoju

Once a PDI is suspended there is no way to take it back and no support also available. Better take a new PDI and make a habit to take regular back up.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Marcus Walbridg · ‎12-01-2023

Did you perform any actions in your PDI to keep it active? I know after a week, I think, they disable it and a new one must be requested.

Dr Atul G- LNG · ‎12-01-2023

Hi @Marcus Walbridg

The recommendation is login at least every day and do some kind of configuration. May be a record or SLA/email or something.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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