My Personal Developer Instance is stuck in Hibernate state.

SiddharthG75062
Kilo Contributor

Friday

Hi Everyone,

My Personal Developer Instance is stuck in Hibernate state.

Last used: 2 days ago

Instance name: <dev278254>

Clicking "Wake Up Instance" does nothing.

No error message is displayed.

The status remains "Hibernate" after refreshing.I have important data on this instance and do not want to release it.

Could someone please check whether the instance is stuck on the backend and help recover it?

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron

3 hours ago

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Aditya_hublikar
Mega Sage

3 hours ago

Hello @SiddharthG75062 ,

 

Since ServiceNow PDIs do not have dedicated support, you can either wait for some time and see if the instance comes back online, or request a new instance. However, if you request a new instance, all data from the previous instance will be lost.

Also, keep this in mind: always take regular backups of your work using Update Sets. This helps you recover your customizations and development work in situations like these.

 

If this helps you then mark it as helpful and accept as solution.

Regards,
Aditya

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Tanushree Maiti
Tera Patron

29m ago

Hi @SiddharthG75062 

 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  2,"500 error" or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

In your case, you have already waited for 2 days!

 

As you know there is no support available for PDI.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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