My Request Filter call script include

[Betty9]

Hi all, When I set My Request Filter, I want to call script include in Flag filter condition ,but it not work , Is it possible to call script include in my request filter? Any help will be appreciated!

javascript: new global.showTeamsTicket.isMemberofGroup(gs.getUserID())

[Sandeep Rajput]

@Betty9 I doubt if you would be able to check the flag status to true using 

new global.showTeamsTicket.isMemberofGroup(gs.getUserID())

Essentially at the run time condition evaluates to one of the following.

Flag is true (when isMemberofGroup return true)

Flag is false (when isMemberofGroup return false)

In both the cases the condition builder will evaluate this condition to true and the incident would be shown in My Request section.

[Betty9]

Thank for pointing it out,  i want to chcek if loginuser belong to some group, Now I am consider to write group's sysid to Flag filed, and use script include to check, How about this solution? Do you have some suggesstion about this, Thanks advance!

[Sandeep Rajput]

@Betty9 Yes, ideally the flag field should store a sys_id and the script include should also return a group sys_id. Incident records will be shown if the sys_id matches and won't be shown if there is a mismatch.

Hope this helps.

[Betty9]

I got it. Thank you very much!

[Anil Lande]

Can you please share your retirement and did you check the script include function by calling it through background script?

Is it returning true/false when you pass logged In user sys_id?