My System Diagnostics shows Events pending: 1218 in red

williamsun
Mega Guru
  1. What does this mean?
  2. Should I be worried?
  3. How can I fix it?
  4. How can I avoid this from happening?

thanks!

1 ACCEPTED SOLUTION

traceymaycock
ServiceNow Employee
ServiceNow Employee

Hi William,



Having 1218 events is not a large number, but you can perform some further checks to check that it's not an early indicator of a bigger issue.



If you navigate to: System Logs --> Events



Then change the filter to be: 'state' is not one of 'processed, error or transferred'. This will show you all the current events waiting to be processed. Refresh this list regularly, and you should see that the number fluctuates both up and down.



You can also group this list by 'queue' to check what type of events are being generated and not processed.



If you have concerns that events are not being processed, open an incident in Hi, and we will be happy to investigate further for you.



Kind regards



Tracey


View solution in original post

5 REPLIES 5

adilrathore
ServiceNow Employee
ServiceNow Employee

You need to remediate the stuck events and ensure that the number does not go higher than 1000.


traceymaycock
ServiceNow Employee
ServiceNow Employee

Hi William,



Having 1218 events is not a large number, but you can perform some further checks to check that it's not an early indicator of a bigger issue.



If you navigate to: System Logs --> Events



Then change the filter to be: 'state' is not one of 'processed, error or transferred'. This will show you all the current events waiting to be processed. Refresh this list regularly, and you should see that the number fluctuates both up and down.



You can also group this list by 'queue' to check what type of events are being generated and not processed.



If you have concerns that events are not being processed, open an incident in Hi, and we will be happy to investigate further for you.



Kind regards



Tracey


Aditya Telideva
ServiceNow Employee
ServiceNow Employee

Please check below for resolving this issue



Diagnosing and remedying stuck event processes



Regards,


Adi



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