NCR Integration

[Tomas Linde]

Hello everyone, I am investigating an integration with NCR, the problem is that I am a junior developer and new to integrations and I need help to understand how it works.
I can't find much documentation about it and it's hard for me to understand how it works from the instance.
PS: I don't know if this task they've given me is too big for a junior.
All the best.

[Vasantharajan N · Accepted solution]

@Tomas Linde -

1. if you are beginner then it's worth to understand the platform capability on integrations. You can enroll for the course "Integration on the Now Platform Expert Series" using the ling below and complete it.

https://nowlearning.servicenow.com/lxp/en/now-platform/integration-on-the-now-platform-expert-series...

2. Understand the target tool API (In your case it's NCR) using the documentations.

3. Understand the requirement of integration

• Field mapping between the ServiceNow table and the target tool API attribute that includes field transform data as well (like choice field may not contain the same value in both system, so you may need to transform to the data that the target system needs to understand).
• Condition to trigger integration,
• Data to send for different events (create, update (status, comments, attachments, etc.,))
• Error handling  
  • are we going to retry the transaction? (based on the error)
  • what will happen after we exhaust the maximum retries?

Hope this will give you high level picture of how you can start and things to consider. 

All the best!!!

[Tomas Linde · Accepted solution]

Thank you very much for the help; Where could I find documentation on the integration with NCR?

[Vasantharajan N · Accepted solution]

@Tomas Linde -

1. if you are beginner then it's worth to understand the platform capability on integrations. You can enroll for the course "Integration on the Now Platform Expert Series" using the ling below and complete it.

https://nowlearning.servicenow.com/lxp/en/now-platform/integration-on-the-now-platform-expert-series...

2. Understand the target tool API (In your case it's NCR) using the documentations.

3. Understand the requirement of integration

• Field mapping between the ServiceNow table and the target tool API attribute that includes field transform data as well (like choice field may not contain the same value in both system, so you may need to transform to the data that the target system needs to understand).
• Condition to trigger integration,
• Data to send for different events (create, update (status, comments, attachments, etc.,))
• Error handling  
  • are we going to retry the transaction? (based on the error)
  • what will happen after we exhaust the maximum retries?

Hope this will give you high level picture of how you can start and things to consider. 

All the best!!!

[Tomas Linde · Accepted solution]

Thank you very much for the help; Where could I find documentation on the integration with NCR?

[Vasantharajan N · Accepted solution]

@Tomas Linde - You can request the NCR team for API documentation. 

[Tomas Linde]

I have tried to contact the NCR team and have not received a response, do you know of any contact to request the documentation. All the best