Need an advice about Change Request when rescheduled is needed

[bbf35621]

There is a situation where a change request is in the Scheduled stage after being approved, but it needs to be rescheduled for whatever reason. We couldn't go back to the approval/authorize stage when we changed the planned start/end date. What is the best practice for that approach and how do I update the process to revert back to the Authorize stage for reapproval?

[Dr Atul G- LNG · Accepted solution]

Hi @bbf35621 

Once a change is in the Scheduled state, it means it is ready to go live. However, for some reason, it can be rescheduled. Out-of-the-box (OOTB), there is no way to revert a change back to the New state once it’s in Scheduled. This means you need to either cancel the change or copy the change and then cancel the original—this is the only way to proceed.

If you add logic in the flow designer to move it back to the New state, you will need to re-trigger all approvals and also update the related tasks. Therefore, the best practice is to cancel the change and follow the new change lifecycle from the beginning.

[bbf35621]

Thank you for insightful advice!