Need assistance to figure out why notification recipients is null
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06-19-2018 03:03 PM
Hello,
This community has been very helpful for me to get my notification set up to work. Unfortunately, i have 1 roadblock that has me stumped.
Here is my setup (Jakarta):
I have a UI action with the following script:
I have a notification set up to send when Event is Fired, and Who will received set up as:
When the UI Action is triggered, the event is definitely fired and I see that Param 1 has a valid email address. I find that the notification is definitely created. But checking the email logs, the recipients value is always null:
This is driving me nuts. I've searched through various threads regarding notifications but nothing pointing me in the right direction to resolve why Recipients is null (even when the Notification config has a defined fielded user specified). I've added lines to add "cc" recipients to the notification and that works, but this is not a viable option. I need to be able to pass the recipient list into the notification as the list will change depending on what users are added in the specified fields.
Any assistance on this would be appreciated.

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06-25-2018 08:17 AM
I'll have to double-check something, but I would imagine it's caused by this line:
Perhaps not, also curious about the use of recipients for your variable name...wondering if you should try to change that.
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

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06-25-2018 08:22 AM
Hi,
Can you confirm once the field Executive Sponsor is of type String, Reference, List? Also, you can try adding log below the
var recipient=... as gs.log('Recipient is ',recipient'); & check logs once.
Thanks,
Jaspal Singh
Hit Helpful or Correct on the impact of response.
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07-10-2018 02:53 PM
sorry for the delayed response....I've resolved the issue. My scripts and configs were fine. The issue was an internal one were we have rules preventing emails going out from test instances unless you're a member of a group. Once I was added to the group I was able to validate my functionality.
I appreciate the help though.