Forum Posts
knowledge feedback comments
hi wanted to know if anyone had had any success in making knowledge feedback comments mandatory in the knowledge feedback pop up modal (when other reason is selected) any other way than cloning the widget? thanks
Resolved! Inbound Email action
Hi All, I have a requirement whenever email receives to outlook whenever subject contains error or warning i'm creating an incident in servicenow for the following alert in the email body contains text like below format and i want to map the service ...
Resolved! Some varaiables not visible in portal, but available under maintain items
Hi Experts, We are facing issue with a few catalog variables not displayed on portal but it is available under catalog item. When I give 'try it' those variables are showing on the page, But while accessing through the portal those variables are miss...
Resolved! Need help to write a Script to enable conditonal UI Action (button)
Use case:- There should be a button (named as- Assigned Me) at the top, this button should only display to users who belongs to the selected assignment group mentioned below the Assignment group field in the incident record. Means when the logged in ...
Resolved! Importing Records into table using Import sets
Hi all ,When data is imported into a Table using Import sets , does the Business rules , flows....etc Trigger ? If so , how to prevent them from triggeringplease pour you insights Thanks in Advance !
Concern About Potential Manipulation of Solution Marking in the Community
Hi everyone,I want to bring attention to an issue I've noticed in the community that I find very disheartening. I've come across a situation where it seems that certain members might be engaging in behavior that undermines the spirit of this platform...
Resolved! Help with the scenario
When user opens the existing incident and there is the parent incident of the same incident then there should be a message at the top “this incident is child xxxx incident” and when user click on parent incident number, it should open the same incide...
Approval in service portal
Hi everyone, I am getting below message on service portal as "Requested record not found". myself login as a admin only.This is happing for only knowledge approvals for other approval it is working as expected please find screenshot below.
Slack inbound error debugging
hello experts,I am working on slack and ServiceNow integration. Outbound works fine. However, for inbound, I am using subflow 'Respond to Slack Message Action'. I have modified this subflow by adding Look Up Record and Update Record actions. When the...
Mapping a dashboard page to new side navigation in CSM Workspace
I have created a new side navigation named "Views" in the CSM workspace, but I am unable to add or view any pages in the "Views." . Is it possible to set "Views" to route to the dashboard page?
In Prechat Survey choices should get redirect to Live Agent in Virtual Agent
Hello Everyone, I have configured a pre-chat survey for virtual agent where i am populating a 4 choices , Please find below screenshot for reference . So whenever i will click on IT Service Desk it show me all the prompted topics and when i will cli...
Profile pictures wiped out
Suddenly, profile pictures were wiped out from our instances. I checked the live_profile and sys_attachment tables, but the images are missing from there as well. The pictures were removed only for active users, not inactive ones, and these profile p...
Resolved! Inheritance and relationships between base and child classes in terms of field values
I think I already know the answer, but want to be certain. If we take the [task] and [incident] tables for example, I am aware the [incident] table extends the [task] table. When looking at API Explorer, I can see the [incident] inherits the fields f...
| User | Count |
|---|---|
| 93 | |
| 83 | |
| 53 | |
| 17 | |
| 16 |
