Need attention to setting to true

dhcd · ‎12-04-2023

After case state is resolved and later if I add any additional comments then need attention is setting to true , how it is happening

There is one OOTB flow called 'set need attention if additional comments added by others',

I have deactivated but still need attention is setting to true , after adding additional comments after state is resolved

How it is happening?

Dr Atul G- LNG · ‎12-04-2023

Hi @dhcd

Is any UI policy running on same field?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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dhcd · ‎12-04-2023

Hi @Dr Atul G- LNG

There is no such ui policies related to need attention

Dr Atul G- LNG · ‎12-06-2023

Hi @dhcd

Log a HI case in this case, is the only solution.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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