need help about ask for approval action

[jieLian123]

Hi, everyone .

I am using 'ask for approval' action in a flow to accomplish a multiple approval image like below.

How should I set the flow to get the result as expected.

Expected:

I was expecting that if the first 'ask for approval' approved , then the second 'ask for approval' should be requested,

and the approver should be able to approve the request.

Actual:

When I triggered the flow, the first 'ask for approval' approved, the second  'ask for approval' was set to 'No longer required '.

[dgarad]

Hi @jieLian123 

Just remove the second approval from the else statement.

[Ashish1116]

Hello,

Don't use 'else' condition on step no. 5, 

instead to that use 'Wait for condition'.

Use 'Wait for condition' for 1st approval and when 1st approval gets approved then it wil go for next approval

best regards

Ashish

[Ramesh_Naidu]

Hi @jieLian123 ,

Use the else if (Approval is approved) on 5th and 11th step. That will allow the remaining branch to run once it is approved and one more approval will be triggered accordingly.

[jieLian123]

@Ashish1116 @Ramesh_Naidu @dgarad @Harish KM 
Hi, everyone, the issue cannot be resolved after I tried all the suggetions you provided.

is it possible that the issue happens in a specified release of ServiceNow.？

for example,the issue happens in Tokyo release but not in Vancouver release.

[Ramesh_Naidu]

Hi @jieLian123 ,

Can you share the updated flow with the changes?