Need help building flow using designer

Khyati Panchal1
Tera Contributor

Hello,I've a requirement to generate flow for following catalog tasks, please help:

OrderAssignment groupShort descriptionDescriptionCondition
1Service Desk SGShared Mailbox: Request creation of new Shared Mailbox1. Confirm the new name is available.
2. If not available, send message to requester for a new name.
3. Once confirmed that the new name is available, create the Shared Mailbox.
4. Add person(s) and permissions for each person to the new Shared Mailbox.
Request type is Shared Mailbox + Request action is Create new 
2Service Desk SGShared Mailbox: Grant Mailbox access1. Grant access to each new user.Request type is Update existing + Action requested is Grant Access
3Service Desk SGShared Mailbox: Remove Mailbox access1. Remove access to each user identified in request.Request type is Update existing + Action requested is Remove Access 
4Service Desk SGShared Mailbox: Rename Shared Mailbox1. Find the Shared Mailbox and update name based on the request.Request type is Update existing + Action requested is Rename Shared Mailbox
5Service Desk SGShared Mailbox: Delete Shared Mailbox1. Find the Shared Mailbox and delete.Request type is Update existing + Action requested is Delete Shared Mailbox 

 

 

Following workflow is attached.

KhyatiPanchal1_0-1725893447398.png

Help.!

1 REPLY 1

Ayushi12
Mega Sage

Hi @Khyati Panchal1 ,
To build the flow use flow logic If, Else, and Else If: run conditional actions to execute conditional and flow actions Create Catalog Task  to create the catalog tasks.
Refer:https://developer.servicenow.com/dev.do#!/learn/learning-plans/washingtondc/new_to_servicenow/app_st...
https://docs.servicenow.com/bundle/vancouver-build-workflows/page/administer/flow-designer/concept/f...

https://docs.servicenow.com/bundle/vancouver-build-workflows/page/administer/flow-designer/reference...

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

Thanks!