Need help building flow using designer
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09-09-2024 07:51 AM
Hello,I've a requirement to generate flow for following catalog tasks, please help:
Order | Assignment group | Short description | Description | Condition |
1 | Service Desk SG | Shared Mailbox: Request creation of new Shared Mailbox | 1. Confirm the new name is available. 2. If not available, send message to requester for a new name. 3. Once confirmed that the new name is available, create the Shared Mailbox. 4. Add person(s) and permissions for each person to the new Shared Mailbox. | Request type is Shared Mailbox + Request action is Create new |
2 | Service Desk SG | Shared Mailbox: Grant Mailbox access | 1. Grant access to each new user. | Request type is Update existing + Action requested is Grant Access |
3 | Service Desk SG | Shared Mailbox: Remove Mailbox access | 1. Remove access to each user identified in request. | Request type is Update existing + Action requested is Remove Access |
4 | Service Desk SG | Shared Mailbox: Rename Shared Mailbox | 1. Find the Shared Mailbox and update name based on the request. | Request type is Update existing + Action requested is Rename Shared Mailbox |
5 | Service Desk SG | Shared Mailbox: Delete Shared Mailbox | 1. Find the Shared Mailbox and delete. | Request type is Update existing + Action requested is Delete Shared Mailbox |
Following workflow is attached.
Help.!
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09-09-2024 08:22 AM
Hi @Khyati Panchal1 ,
To build the flow use flow logic If, Else, and Else If: run conditional actions to execute conditional and flow actions Create Catalog Task to create the catalog tasks.
Refer:https://developer.servicenow.com/dev.do#!/learn/learning-plans/washingtondc/new_to_servicenow/app_st...
https://docs.servicenow.com/bundle/vancouver-build-workflows/page/administer/flow-designer/concept/f...
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."
Thanks!