Need help in email client templates

[Deepthi13]

Hi team,

I have created an email client template and calling a script include inside it to update "from" address in it. but it is not working as expected also not creating any logs from script include. please suggest.

[Arpan Baishya]

Hi @Deepthi13,

I think it would be a good idea to change the From Generation Type value to Script and then check if your script works.

To give you an idea of how a sample script for this field could look like, let me share this link with you.

Let me know if this helps.

[Deepthi13]

tried script in generation type, but it is also not wokring

(function (fromAddressQuery, targetRecord) {

        /**

         * fromAddressQuery: A GlideRecord on the table "sys_email_client_from_address". Add conditions to filter the

         *      the email addresses displayed in the Email Client.

         * targetRecord: A GlideRecord representing the record in which the Email Client was opened from

         */

    // targetRecord is incident for this template

    var AssignmentGroup = targetRecord.assignment_group;

    if (AssignmentGroup == '4d3dcd67db0a3810b9316b4bd3961980'){

        gs.log("script testingg")

        fromAddressQuery.addQuery('email_address', targetRecord.u_guest_user_email);

    }

})(fromAddressQuery, targetRecord);

[Deepthi13]

also, i tried directly hardcoding giving like "select from list" by creating record in "sys_email_client_from_address" table and selected it still it is not working

[Community Alums]

Hi Deepthi,

It seems you are calling the script include from client side, Please make the necessary changes as below-

Client callable should be checked true.

You need to modify the script like below-

var Emailutils_V3 = Class.create();
Emailutils_V3.prototype = Object.extendsObject(AbstractAjaxProcessor, {

	setFromReplyToAria: function() {

		//Your code here
		
	},

    type: 'Emailutils_V3'
});

Adjust as above and ensure to include this- Emailutils_V3.prototype = Object.extendsObject(AbstractAjaxProcessor

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar