Need help on Service portal "My Active Tickets" widget.

[Sindhu45]

Hi all,

I'm using a simple list w menu widget to display the logged in user's active incidents. The list displays perfectly and I've set the limit to 5. After 5, it displays View All. When I click View All, it is navigating to another page then displaying the list of incidents. But my problem is, Now it is not opening any incident until I click on view all option then click on any incident. My actual requirement is when I click on any incidents from the list view before clicking on view all, then also it should open the incident record. 

And also one more problem is when I click on View all, it is displaying the list of incident records. Then If I right click on an incident and try to open it in a new tab, it is opening a blank page. How to open the incident in a new tab from the service portal widget?

Please provide your inputs to achieve these functionalities.

Thanks in advance!

[Goran WitchDoc]

Hi,

Are you using the OOB widget or a custom made? Seems like some strange behavior from it.

[Sherice1]

Hello Goran,

Can you please help me with my question.

https://community.servicenow.com/community?id=community_question&sys_id=6c74403c1b76f700d01143f6fe4b...

Thanks in advance . Any help is appreciated.

[Sindhu45]

Hi Goran Lundqvist,

I've cloned the Simple List OOB widget and named it as Simple List W Menu. In that, I've added custom code based on the requirement.

Actually, I developed a widget called "My Active Incidents" in the service portal. On click of that widget, it should navigate to another page and there, the current logged in users all active Incidents, problem, change and  Service requests should be displayed. For that, I added a menu. When the user clicks on any of the four, related list of tickets will be displayed on the same page under the menu section.

For this, I have made the changes following the below link:

https://www.cernasolutions.com/tab-style-menu-simple-lists/

Please have a look and let me know how to achieve my current requirement in my previous post.

Thank you!

[Goran WitchDoc]

Since you have customized a lot in this, it's really hard to trouble shoot without seeing the whole code and data.

//Göran