Need help on trigger notification based on RITM Priority

[Lisa Goldman]

Hello,

We need help on trigger an email notification on "sysapproval_approver" table when RITM Priority is "High" or changed to "High" priority.  Please help.  Thank you

Example of existing RITM record:

[Lisa Goldman]

Hi @Tai Vu 

Thank you so much for providing a sample. After trying the sample, I received a duplicate email. I then modified the business rule to trigger 'after insert,' but the email did not trigger. Could you please continue to help? Thanks.

Business Rule:

Notification:

[Tai Vu]

Hi @Lisa Goldman 

If the Priority can be changed after creation, it should be after both Insert and Update. 

The condition should be as following: Priority changes to 2 - High

And in your script at the eventQueue, you should replace <your_event_name>.

If the Notification triggered twice, that means the Business Rules has been executed twice. There's most probably 2 updates came together in your test case.

Cheers,

Tai Vu

[Pradnyesh]

If your notification send when condition is 'Record inserted or updated' then as per below photo add your conditions by doing do walking in notification.

[Pradnyesh]

Mark Helpful if my solution resolves your issue.

Thank You !

[Pradnyesh]

1. Notification send when condition should be triggered.
2. Create flow as per below.
3. 
4. Add your notification in Send Notification action.

5. Mark Helpful if my solution resolves your issue.

   Thank You !