Need Help with outbound email format

[Adil N]

Hi all, 

I have created a flow that will automatically send an outbound email which extracts the description field from the incident record. however the issue is when the email is generated it is in a unreadable format. (screenshot email format) 

I want it to go out in the same format it comes into the description (screenshot Description in Incident) 

Any ideas how this can be done? or even how I can make it more readable 

[Kieran Anson]

Yup, that's a platform level capability:)

[Rudy W]

I stumbled across a solution that keeps the RITM Description formatting intact when using the Send Email action in Flow Designer, I assume this would also work for Incidents. 

I, too, was faced with the word salad description when trying to use the data from the trigger record and placing that in the email body. Looked through all the suggestions in this thread and others. Then I had an idea to try.

I created a Flow Variable called RITM Description, populated that with a Set Flow Variables flow logic, then used that data in my email body.