Need the Response and Resolution SLA timeline

[nameisnani]

Hi Team 

can anyone please help me on this - 

we Need the Response and Resolution SLA timeline data 

from i can find this please provide me steps , i have to extract that data . 

from which table i can find this data .

Thanks

[Dr Atul G- LNG]

Hi @nameisnani 

What do you mean by the timeline? Are you asking for the response time, resolution time, SLA breaches, etc.? If so, then go to the task_SLA table.

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/task_sla_list.do%3Fsysparm_que...

[nameisnani]

@Dr Atul G- LNG  Yes Atul we need for response and reslotuion 

[Dr Atul G- LNG]

Follow the task sla table and group by sla type and you are done.

[Ankur Bawiskar]

@nameisnani 

table is already shared by Atul i.e. task_sla and you can use that

Every SLA which gets attached to any task extended table gets stored there.