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Need the Response and Resolution SLA timeline

nameisnani
Mega Sage

59m ago

Hi Team 

 

can anyone please help me on this - 

 

we Need the Response and Resolution SLA timeline data 

 

from i can find this please provide me steps , i have to extract that data . 

 

from which table i can find this data .

 

Thanks

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

50m ago

Hi @nameisnani 

 

What do you mean by the timeline? Are you asking for the response time, resolution time, SLA breaches, etc.? If so, then go to the task_SLA table.

 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/task_sla_list.do%3Fsysparm_que...

 

DrAtulGLNG_0-1765348641461.png

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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nameisnani
Mega Sage
In response to Dr Atul G- LNG

19m ago

@Dr Atul G- LNG  Yes Atul we need for response and reslotuion 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to nameisnani

15m ago

Follow the task sla table and group by sla type and you are done.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

6m ago

@nameisnani 

table is already shared by Atul i.e. task_sla and you can use that

Every SLA which gets attached to any task extended table gets stored there.

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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