Need the Response and Resolution SLA timeline

[nameisnani]

Hi Team 

can anyone please help me on this - 

we Need the Response and Resolution SLA timeline data 

from i can find this please provide me steps , i have to extract that data . 

from which table i can find this data .

Thanks

[VaishnaviK3009]

1. task_sla

• Main SLA record

• Start time, end time, breach, duration, stage

• Use this table for reports and exports

Steps to get the data:

• Go to All → Service Level Management → SLA → Task SLAs

• Filter by:

  task = <your incident/change/etc>

• Export the list (Right-click header → Export → Excel/CSV)

2. task_sla_history

• SLA timeline events

• Pause, resume, start, stop history

Steps:

• Open any task_sla record

• Scroll to the related list

• Open SLA History (task_sla_history)

• Export if needed

If You Want to Extract the Data for Reporting

Step-by-step

1. Go to Reports → Create New

2. Table = task_sla

3. Add conditions like:

   SLA = Response OR SLA = Resolution

4. Add columns:

   • Task

   • SLA

   • Stage

   • Start time

   • End time

   • Actual duration

   • Business duration

   • Breached (true/false)

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for.

Thank You