Need to add a button called Save in the record producer. Any suggestions on how to do that ??

[vhari2]

Hi . I would like to add a save button on the record producer form in service portal. When clicked on Save a record should be generated but should be kept on Draft status . Any suggestions on how to do this ?

Also can anyone provide me where the coding is there for Submit button on service portal ??

[Allen Andreas]

Hi,

A record producer is just that, it produces a record on the given table. If you're logging the data in a "draft" mode...then technically you're saving it to the database...as a record.

I think the bigger picture here, what is the use case for this? And if there could be a catalog item instead of a record producer...then you could allow for "Add to Cart" which is basically a "save" feature that keeps current values filled in saved..and in your cart.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[vhari2]

Hi Allen. Thanks for the reply.

I am making an enhancement to the application that is already built. This has a record producer. The team now wants to have the ability to save the ticket and able to edit the variables before submitting as there are a lot of fields. So i am trying to add a button before Submit to achieve this. 

[User658787]

Who not just use the built in wishlist functionality?  That is what it is built for, saving items that are not ready to submit yet. 

[Mohammed Kemal]

Hi Vhari,

You want to have the ability to save the ticket and able to edit the variables before submitting as there are a lot of fields. I did the same thing for my client! What you need to do is create a record producer with few fields and let the user click submit it. Redirect the user to the generated task record where they can see more fields that can be mandatory or they can change whatever they submitted before.

The form you have in this one will definitely have baseline save, update, and delete buttons. You do not have to create them. This is the technique I have employed for my client and they are happy with it. Let me know if you have any other questions!!!

Please mark reply as Helpful/Correct, if applicable. Thanks!

With Regards,

Mokemal!!!