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Need to add subcategory choices in knowledge articke

Ashwini8
Tera Contributor

Hi All,

We have a requirement that need to replace a topic field as sub-category and add the subcategory choices based on category field in the knowledge article. Please suggest.

find_real_file.png

1 ACCEPTED SOLUTION

Filipe Cruz
Kilo Sage

Hello Ashwini,

I think you can replicate the same implementation that is done in the Incident management categories.
You need to:

  • Create the subcategory field as a Reference
  • Set the dependent field of the subcategory to be the "category" field
    find_real_file.png
  • Add the relevant choices to the subcategory
  • On the choices, set the dependent value of the subcategory to be the corresponding category value:
    find_real_file.png

If this answer is relevant for you, please mark it as correct/helpful.

Thanks,

Filipe

View solution in original post

1 REPLY 1

Filipe Cruz
Kilo Sage

Hello Ashwini,

I think you can replicate the same implementation that is done in the Incident management categories.
You need to:

  • Create the subcategory field as a Reference
  • Set the dependent field of the subcategory to be the "category" field
    find_real_file.png
  • Add the relevant choices to the subcategory
  • On the choices, set the dependent value of the subcategory to be the corresponding category value:
    find_real_file.png

If this answer is relevant for you, please mark it as correct/helpful.

Thanks,

Filipe