Need to change body of the email on trigger of email notification from flow designer
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05-21-2024 04:22 AM
Hi All,
We have one email notification getting every month. Once, while email getting triggered need to change the body of the email using flow designer. Is it possible??. Can anyone help me with flow logic
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05-21-2024 04:40 AM
What do you mean? Are you creating a record from it and do you need to update the content of that record? Email flows are triggered on an email coming in, containing all the content.
Why would you need to change the content of an email, once it has come in? Why not make sure the information you need is in the email when it is sent?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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05-21-2024 05:14 AM
Hello @VikramM1 ,
Ensure you have an existing email notification setup in ServiceNow or create a new one if needed. Navigate to Flow Designer in ServiceNow. Start by creating a new flow or editing an existing one that corresponds to the event triggering your email notification. Within your flow, add an action that modifies the body of the email.
ServiceNow provides actions specifically for sending emails and modifying email content. You may need to use Script Actions or built-in ServiceNow actions depending on your specific requirements.
