Need to confirm correct answers for CSA Exam.

Community Alums
Not applicable

‎07-17-2022 07:36 PM

I have a deck of about 1,000 Q&As and flashcards to study for the CSA certification exam.

The questions have come from:

  • Official ServiceNow Sources
  • Books ($)
  • Udemy ($)
  • Quizlet

But as is often the case there is some bad or outdated information, in this case 23 items.

I am trying to figure out if I should give correct answers, or the incorrect answer that is generally accepted as correct.

ServiceNow Community - Please help me figure out the correct answers!

Examples:

 

Question answer category   Comments
(T/F) Roles are captured in an update set?
True/False		 FALSE Application/Access Control   Issue: I often see this question marked incorrect. Most documentation in community says the answer to this question is false. Roles do get captured in the update sets. This is based on testing in my PDI. When creating a new Role or modifying a role.
(T/F) After someone publishes a report, they cannot unpublish it?
True/False		 False Reporting   Issue: The answer requires admin rights, so someone is not specific enough for a correct question/answer. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0728025 explains this in detail, but important to mention; none of this is Out of Box. The answer involves either adding Unpublish to Reporting form or running a script. So, more about sales involving customizations than how the platform actually works. Company now-a-days want ServiceNow OoB.
Labels:
Preview file
17 KB
0 Helpfuls
  • 1,709 Views
8 REPLIES 8

Community Alums
Not applicable
In response to Kevin Tomaz1

‎07-20-2022 01:15 PM

Yes, I will once I have the bad questions / answers filtered out, and some more San Diego content. 

Community Alums
Not applicable
In response to Community Alums

‎07-21-2022 02:40 PM

Now only issues with 5 questions. I guess I will have to post them individually...

 

Preview file
13 KB
0 Helpfuls

Kevin Tomaz1
Kilo Contributor
In response to Community Alums

‎07-23-2022 02:15 AM

I put my suggestion of answer with green color. Hope it can be usefull.

When you finish plz share it with us so we can have some sort of portfolio 😄 

 

BR

Preview file
12 KB
0 Helpfuls

Randy Deane
Tera Contributor

‎09-07-2022 02:30 PM

Hi Lon,

Just checking to see if you completed the CSA exam prep material as indicated in this thread as yet.

Especially current material that could possibly be on the exam pertaining to the San Diego release.

 

Thanks in advance.

0 Helpfuls