Need to create email notification to the group if any P1 task is not accepted within 10 minutes

[Abhilasha G T]

Hi Team,

Need to create email notification to the group if any P1(work order task)  task is not accepted within 10 minutes.

[Dr Atul G- LNG]

Hi @Abhilasha G T 

As per best practice, these things need to track at SLA level and use that for the notification purpose. 

Have a look in to below post , which has similar requirement#

https://www.servicenow.com/community/now-platform-forum/send-email-notification-if-incident-hasn-t-b...