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Need to create email notification to the group if any P1 task is not accepted within 10 minutes

Abhilasha G T
Tera Contributor

‎12-13-2023 12:38 AM

Hi Team,

 

Need to create email notification to the group if any P1(work order task)  task is not accepted within 10 minutes.

 

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-13-2023 01:27 AM

Hi @Abhilasha G T 

 

As per best practice, these things need to track at SLA level and use that for the notification purpose. 

 

Have a look in to below post , which has similar requirement#

https://www.servicenow.com/community/now-platform-forum/send-email-notification-if-incident-hasn-t-b...

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