Developer

Best Practice for Restricting Sensitive Data in ServiceNow Catalog Requests and Incidents

Hi Community,I am looking for best practices for handling sensitive information (PII/confidential data) within ServiceNow Catalog Requests and Incident Management.We have a requirement where only specific support groups should be able to view certain...

Question

Service Catalog: Citizen Developer training

Can anyone recommend training material / online courses on building service catalog forms that does not require App Engine Studio or Catalog Builder? We do not have a licence for App Engine Studio. I have experimented with Catalog Builder and complet...

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Service Exchange, RPS connection is Active/Active but the Provider connection is Down/Down

Hello.The problem is pretty much as the subject suggested. In Service Exchange, I've got the RPS connection as showing Active for both inbound and outbound. The Provider connection however is showing Down for both inbound and outbound. This is the sa...

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Setworkflow(false)

ServiceNow, I want to understand the use of setWorkflow(false). Is it applicable only for update operations, or can it also be used for delete (deleteRecord/deleteMultiple)? When should we use it? ServiceNow, for updating or deleting multiple records...

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Wake PDI Instance Issue

Instance: dev224276Release: AustraliaIssue: Instance stuck in Hibernating state for more than 4 hours.Wake Instance button does not start the instance.Actions menu does not provide Reclaim Instance.Tried browser cache clear, incognito mode, direct UR...

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How To: Using UI Policies to hide form sections

I have seen this a few times in the community and wanted to do a quick post about hiding form sections by UI policy. In my case, I am going to be hiding based on my amazon connect business services. Form sections are a little different than regular f...

Article

Publish to Service Exchange creating an extra Catalog Item

Hello.I have a problem with Service Exchange. I trying to build out my Service Exchange catalog, based on the items I've already got set up in my regular catalog.When I use the "Publish to Service Now" UI action in Dev, it all works fine. I can colle...

Question

Create Scripted REST API

HI All, I have a requirement to create a Scripted REST api to generate a JSON response from ServiceNow by combining cmdb_ci_service_auto and service_offering and business application table and I need to pick 3-4 fields from each table and send throug...

Question

ServiceNow's JavaScript Executor

You might already know about this tool, but if you don't, here's a handy little ServiceNow feature that's worth keeping in your developer toolkit: the JavaScript Executor. It's one of those utilities that many developers stumble across at some poi...

blog

Resolved! {{name}} has modified this field value

I need to disable the message function that says the field has been modified. How do I proceed?

Question

The North Star Developer: Why AI Will Not Replace You, But Reinvent You

If you are a ServiceNow developer or system administrator, you have likely asked yourself the exact same question keeping many technical professionals awake at night: Is artificial intelligence going to automate my job away? With the massive platfo...

Article

Reference field autocomplete dropdown options not highlighting on hover in PROD

Hello, We are seeing an issue in our PROD instance where some reference field autocomplete dropdown options are not visually highlighting when hovering over them. Example behavior: When typing into a reference field, the autocomplete dropdown display...

Question

Unable to request Personal Developer Instance(PDI)-"we were unable to assign an instance to you"

Hello ServiceNow Community,I am currently learning ServiceNow and trying to request my first Personal Developer Instance (PDI) from the Developer Portal. However, I am continuously getting the following error message:"We were unable to assign an in...

Question

Suggestion button (light-bulb) next to Short Description not visible on portal side

Hello All! We enabled Suggestion button for Short Description field on Incident form. When viewed from the backend, it is visible and works well. But the same button is not visible in the portal. Note: We're using Admin role to view it on the backend...

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browse button in Employee center showing only for admins

Hi,please the browse button in the employee center are showing only for admin users the checkbox in advanced portal navigation are checked any suggestions please?Thanks.

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