Hello everyone,
I have a requirement to determine whether a Request and its associated RITM were created through a Virtual Agent or self-service. If the creation occurred via the Virtual Agent chat, the state field in the `sc_request` table needs to be set to "Pending." Could anyone share ideas on how to achieve this with server side or client side scripting's and without using a Virtual Agent flow. Thanks in advance!
For example need to find RITM0072313 is submitted via virtual agent or not.
