need to have custom table be visible to non-itil users on Self Service Portal

[elenaka]

Hi Community,

on our self service portal we have a request. This request has a field which displays data from a custom table. However, this data is only visible to ITIL users. I want the drop-down to be visible to all users who access our self service portal. We have over a 1000 users who don't need itil, they only submit requests. How can I make the info from the table be visible to non-itil users?
No information is being fed back into the table, it's just to display the info. It's 98 selections to choose from, thus it cannot be embedded into the form.

PS  in the table configuration I had to select itil for "user role", but as I stated, this is not enough.

Please see attached for what itil sees and non itil sees. Any suggestions, please. Thank you.

[Anil Lande · Accepted solution]

Hi,

You need to modify the Read ACL generated for your table with ITIL role.

Open ACL's for your table (Elevate Role to Security Admin).

Open ACL for Read permission.

Add 'snc_unternal' role (or Remove itil Role)

Thanks,

Anil Lande

[elenaka]

Removing ITIL Role in the ACL generated table worked. Thank you!