Need to hide "reply All" and "forward" option from Activity Log. can anyone help.

[sukirtighosh]

Hi,

I need to hide "Reply All" and "forward" option from Activity log. I already looked for "email_reply" OOB UI Macro, and commented the code lines for " Reply all" and "forward" option, but it's still not working. Can anyone help please:

Looking forward to your responses.

Regards

Sukirti

[Brian Lancaster]

If the system property is just to enable that functionality it seems like there is no config.  This is the first time I have seen this functionality.  I have always just used comments or the formatted email to respond to comments left by the customer.

[Brian Lancaster]

Definitely not best practice but you may be able to an on-load script to do DOM manipulation to remove these.  An example of the code is below.  You can use inspect from the browser to find the correct element ID.

document.getElementById('order_now').style.display='none';

[sukirtighosh]

Hey Brian,

I tried the onLoad script but it didn't work. Please find the code scree shot as below:

[Brian Lancaster]

Yes I have been trying that as well in my personal dev and have not been able to get it to work.  I would suggest contact ServiceNow (HI ticket) and seeing if there is a way to do this in UI 16.

[Mahendra RC · Accepted solution]

Hi Sukirtighosh,

Could you please try the below code in onLoad client script to hide the 'Reply All' and 'Forward' buttons:

function onLoad() {
   $j('button[reply-type="replyAll"]').toggle();
   $j('button[reply-type="forward"]').toggle();
}

since I don't see any id for these 2 buttons when I do inspect element in UI 16 as shown in below screenshot. so I tried to hide these buttons by 'reply-type' attribute value:

you will be able to see only reply button once the page is loaded as shown in below screenshot:

Please mark it correct/helpful, if it resolves your problem.

Thanks