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Need to know where the data is stored for Live Agent Transfer indicator in Virtual agent dashboard

krishnaw
Tera Contributor

‎08-05-2024 03:23 AM

krishnaw_0-1722853318949.png

Need to know where the data is stored for Live Agent Transfer indicator in Virtual agent dashboard or How it is calculated.

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Bert_c1
Kilo Patron

‎08-05-2024 07:33 AM - edited ‎08-05-2024 07:35 AM

Look at the Indicator Source for the indicator. See what the 'Facts Table' is.  Look at the "Source" tab on the indicator definition for how it is calculated.

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