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10-02-2025 05:47 AM
Hey Experts,
I have a use case where before zurich, all users with Business Stakeholder Roles would be redirected to a UI builder page. After the zurich upgrade ServiceNow has introduced the sn_sow.sow_home, sn_sow.sow_list roles inside the sn_incident_read and other similar roles, which are part of the business stakeholder role. Now all my users are getting redirected to the SOW home page instead of the previoulsy configured page as the home page with this new added roles is taking precedence. How can i reconfigure this in the best way possible without impacting the base functionality.
I'm avoiding removing the sow roles from business stakeholder as well as not creating a custom role as my users need access to some previlieged information only provided by business stakeholder role, and configuring a new role won't work with the system configurations.
Solved! Go to Solution.
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10-03-2025 03:16 AM
you can handle this using Homepage Destination Rule
Homepage Redirect Rules in Next Experience
High level steps
- Create a New User Criteria for users with the Business Stakeholder role but excluding the sn_sow.sow_home roles, or based on specific conditions that match your user subset.
- gs.hasRole('business_stakeholder') && !gs.hasRole('sn_sow.sow_home') && !gs.hasRole('sn_sow.sow_list')
- Add a New Homepage Destination Rule with higher priority (order field lower than the existing SOW rule) that points to your custom UI Builder page, assigned to the new User Criteria.
- Deactivate or lower precedence of the existing SOW homepage destination rule if possible, or rely on your new rule taking priority.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-04-2025 07:06 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
