Need to restrict the close of catalog task

vinuth v
Tera Expert

Hi All,

Query 

1) Only the ITIL user who is part of the assignment group can close the catalog Task. (Admins are allowed)
2) Persons who are not part of groups are restricted to close the catalog task.
3) Requester who has raised the request are allowed to close the catalog task

 

Please any one provide me the input,

 

Thanks in advance,

Vinuth

7 REPLIES 7

@vinuth v 

UI action condition I shared should work fine.

Did you debug that UI action condition?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 

 

I tried like this but it's not working

vinuthv_1-1688474304788.png

 

vinuthv_2-1688474330421.png

 

Thanks,

Vinuth

@vinuth v 

few changes

1) you didn't select the form button or any other checkbox then how that UI action will be shown

2) also are you sure u_requested_by field is populated with the user sysId

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader