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03-30-2023 08:37 AM
Script include to return CI number and support group manager name. But it is not returning value
var applicationIDPopulation = Class.create();
applicationIDPopulation.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getApplicationDetails: function() {
var application_name = this.getParameter('sysparm_id');
var result;
var grApplication = new GlideRecord('cmdb_ci_service_discovered');
grApplication.addQuery('sys_id', application_name);
grApplication.query();
if (grApplication.next()) {
var appobje = {};
appobje.num = grApplication.u_business_app.u_number.toString();
appobje.senmanger = grApplication.support_group.u_senior_manager.toString();
}
return JSON.Stringfy(appobje);
},
type: 'applicationIDPopulation'
});
Client Script:
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
//Type appropriate comment here, and begin script below
var ga = new GlideAjax('applicationIDPopulation');
ga.addParam("sysparm_name", "getApplicationDetails");
ga.addParam("sysparm_id", g_form.getValue('application_id'));
ga.getXML(getResponse);
function getResponse(response) {
var answer = response.responseXML.documentElement.getAttribute('answer');
var result = JSON.parse(answer);
g_form.addInfoMessage( g_form.getValue('application_id'));
g_form.setValue('populate_application_id', result.num);
g_form.setValue('u_level_approval', result.senmanger);
}
}
Solved! Go to Solution.
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03-30-2023 09:09 AM
Hello In script include inside if change the code like below
if (grApplication.next()) {
var appobje = {};
appobje.num = grApplication.u_business_app.u_number.toString();
appobje.senmanger = grApplication.support_group.u_senior_manager.toString();
return JSON.stringfy(appobje);
}
},
Regards,
Namrata

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03-30-2023 09:03 AM - edited 03-30-2023 09:03 AM
Hi,
I guess the issue is with return statement in Script Include:
return JSON.Stringfy(appobje);
It should be
return JSON.stringify(appobje); //stringify is in small letters
Thanks
Anil Lande
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03-31-2023 09:46 AM
correct answer and helpful
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03-30-2023 09:09 AM
Hello In script include inside if change the code like below
if (grApplication.next()) {
var appobje = {};
appobje.num = grApplication.u_business_app.u_number.toString();
appobje.senmanger = grApplication.support_group.u_senior_manager.toString();
return JSON.stringfy(appobje);
}
},
Regards,
Namrata
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03-31-2023 10:14 AM
In continuation to this.
In client script (on change, variable : Application) if senmanager value is blank it should return 'Requested For' Manager name.
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
//Type appropriate comment here, and begin script below
var ga = new GlideAjax('applicationIDPopulation');
ga.addParam("sysparm_name", "getApplicationDetails");
ga.addParam("sysparm_id", g_form.getValue('application_id'));
ga.getXML(getResponse);
function getResponse(response) {
var answer = response.responseXML.documentElement.getAttribute('answer');
var result = JSON.parse(answer);
g_form.addInfoMessage(g_form.getValue('application_id'));
g_form.setValue('populate_application_id', result.num);
g_form.addInfoMessage(result.senmanger);
if (result.senmanger != '') {
g_form.setValue('u_level_approval', result.senmanger);
} else if (result.senmanger == '') {
var id = g_form.getValue('request_for');
var user = new GlideRecord('sys_user');
user.addQuery('sys_id',id);
user.query();
if (user.next()) {
g_form.setValue('u_level_approval', user.manager);
}
}
}
}