Need to set the description on Universal Request

PRAGHATIESH S
Tera Expert

‎07-23-2024 12:48 AM

Hi,

I have installed Universal Request plugin and configure it. When I submit new finance case, Universal Request will create as primary ticket and short description, opened by.. everything populated. But description is not populating on the universal request.

 

Can someone help here how to configure the description to auto populate based on finance case submission.

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HrishabhKumar
Kilo Sage

‎07-23-2024 12:57 AM - edited ‎07-23-2024 01:01 AM

hi @PRAGHATIESH S ,

You  can create a logic that set the desired value in the description field of the request before or after submission.

1) Use business rule.

2) Use flow.

 

Using business rule first set the table, and type as before. Then use this logic

(function executeRule(current, previous /*null when async*/) {
    // Set the description field to anything you want.
    current.description = 'this is description';
})(current, previous);

 

Thanks

Hope it helps.

Mark it helpful and accept solution, if it helped you.

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